Ordering Guidelines
For Web Orders (Online):
You can shop 24 hours a day through our website! For online web orders we accept: Visa, MasterCard, American Express, and Discover registered within the U.S or Canada, For check orders, we will hold your online order until your payment has reached our office. You can make a check or money order in CAD funds only, payable to Alpine Herb Company Inc. and mailed to our address:
Alpine Herb Company Inc.
945 Middlefield Road, Unit # 16
Scarborough ON M1V 5E1 Canada
You can also pay by using PayPal at the time of order check out.
If you are using a prepaid gift card, then it must be registered on the card issuer’s website for us to be able to accept payment.
You can also pay using Interact e transfer (Canadian Customers Only): ADMIN@ALPINEHERB.CA
We do not promise that we can accept all types of gift card.
We will be only able to ship your orders after receiving full payment.
Sorry, we are unable to process orders left on our voicemail system.
For any other order related question, call us on +1 (416) 293-7463 OR Toll free +1 (833) 833-3144
Please make sure Alpine Herb Company Inc. does not accept any unsolicited fax.
For Local Pick Up Orders:
All orders must be placed in advance. Local pickup orders do not incur shipping charges. Please allow us at least 4-5 Business days to fulfill your order. You will be receiving an Email from us once your order is ready to be picked up.
Feel free to call us to confirm if your order is ready: +1 (416) 293-7463. We will try our best to handover your package earliest possible.
Hours For Ordering:
Customer Service Hours
You are welcome to order 24 hours a day on our website! Our customer service representatives are available to assist you at +1 (416) 293-7463 from 10:00 am to 6:00 pm Pacific Time, Monday to Friday.
Changes , Add-ins, Adjustments
If you need assistance with an order that has been submitted on our website - such as an address correction - please call us immediately on +1 (416) 293-7463 or email us with detail at info@alpineherb.ca
We truly apologized for the inconvenience, but we are not able to accept any requests for changes to products or additions to shipped orders. Please review your cart carefully for order accuracy prior to submitting your order.
Order Cancellations
Requests for cancellations must be submitted by 3:00 pm Eastern Pacific Time on the day you submit your order, and all requests for order cancellations received after this time may not be accepted. We are unable to cancel orders with expedited shipping. If you are unable to submit your order cancellation by the 3:00 pm deadline, you may return the parcel on your own expense after its receipt for a full and immediate product refund.
