Customer Service

Hours For Ordering:
Customer Service Hours
You are welcome to order 24 hours a day on our website! Our customer service representatives are available to assist you at +1 (416) 293-7463 OR Toll free (833) 9ALPINE from 8:00 am to 5:00 pm Eastern Pacific Time, Monday to Friday.
Changes , Add-ins, Adjustments
If you need assistance with an order that has been submitted on our website - such as an address correction - please call us immediately on +1 (416) 293-7463.
We truly apologized for the inconvenience, but we are not able to accept any requests for changes to products or additions to submitted orders. Please review your cart carefully for order accuracy prior to submitting your order.
 Order Cancellations
Requests for cancellations must be submitted by 3:00 pm Eastern Pacific Time on the day you submit your order, and all requests for order cancellations received after this time will not be accepted. We are unable to cancel orders with expedited shipping. If you are unable to submit your order cancellation by the 3:00 pm deadline, you may return the parcel on your own expense after its receipt for a full and immediate product refund.